Higher Ed article indicates that a “two-year, five-campus ethnographic study examining how students view and use their campus libraries: students rarely ask librarians for help, even when they need it. The idea of a librarian as an academic expert who is available to talk about assignments and hold their hands through the research process is, in fact, foreign to most students.”
“Librarians and professors are also partially to blame for the gulf that has opened between students and the library employees who are supposed to help them…”
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